Deadline to Apply: November 6, 2023 | National Casework Officer Job Vacancy In Thailand | IRC
- ID for the request: req46216
- Title of Position: Officer for Casework (National)
- Sector: General Office/Administrative
- Category of Employment: Fixed Term
- Type of Employment: Full-Time
- Closed to foreigners: No
- Location: Thailand’s Bangkok
- Work Schedule:
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Overview of the Position:
The main duty of this position is to help qualified applicants for refugee status put together the strongest case file possible for a USCIS officer to review. On behalf of refugee applicants to the USRAP, the Casework Officer prepares case files, which includes physical file preparation and data entry of refugee case information into START. Based on a deep understanding of and adherence to established resettlement policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US Resettlement Agencies, and refugee-producing country conditions, Casework Officers achieve and maintain a high performance standard.
Principal Accountabilities:
- Acquire knowledge about and put into practice existing policies and procedures from the Refugee Processing Center (RPC), Population, Refugees, and Migration (PRM), US Citizenship and Immigration Services (USCIS), and IRC Resettlement Support Center (RSC Asia).
- Prescreening interviews and case updates for refugee applicants should be conducted in compliance with the cooperative agreement and USRAP rules. The interviews should also show that the interviewee has knowledge of the US Resettlement Program and background information pertinent to individual caseloads.
- Help with roll call, case composition changes, file review, decision letter preparation, and distribution for USCIS Circuit Rides.
- Apply thorough documentation quality check, and before returning a file for storage, make sure all necessary papers are present in START and the physical file.
- Inform your immediate supervisor of any changes to your daily caseload, including any applicants’ and their families’ urgent protection needs or medical issues.
- Adhere to policy and procedure when performing your duties.
- Complete advanced casework on schedule and with a thorough understanding of USRAP regulations and procedures for exceptional caseloads.
- Conduct prescreening interviews and offer assistance to USCIS while traveling independently to regional areas both inside and outside of Thailand.
- Addresses specific questions from other RSC employees
- carries out additional tasks as delegated by the supervisor
- Important Working Connections: Location Reports to: Directly oversees: Casework Manager Position Not one N/A for Indirect Reporting Additional contacts, either internal or external Inside: Thailand’s IRC External Staff: IOM, UNHCR, and Others
Requirements
Job prerequisites Education: Any discipline of study at a university
- Work Experience: Prior data entry experience is essential, and at least two years of relevant professional experience are required. Preference is given to those with interview, resettlement processing, or other NGO experience. Prior experience working in a multicultural setting is beneficial.
Skills and Competencies Shown:
- able to travel both domestically and globally as needed
- Exceptional professionalism while performing tasks in accordance with SOPs (i.e. honesty and secrecy)
- able to process and acquire facts using analytical and attentive listening abilities
- Excellent time management and multitasking abilities
- able to perform well under duress and with repetitious tasks while meeting deadlines and goals
- solid data input and management abilities
- accurately and painstakingly pays attention to details, overseeing their own quality control
- Self-starting problem solver who offers solutions
- Proficiency in writing reports: the capacity to generate accurate and flawless reports
- Excellent communication abilities and a friendly disposition
- capable of multitasking, working well under duress, and handling repetitious tasks
- a cooperative member of the team with individual thought and work skills
- Adaptable and capable of working in a hectic, multicultural setting
- Computer and Language Proficiency:
- It is necessary to have excellent written and spoken English language abilities.
- Proficiency in a language used by refugees is preferred.
- Requires a high degree of computer literacy and Microsoft Office (Word, Excel, PowerPoint, and Outlook) application expertise.
- Requires demonstrated sophisticated data entry skills with high accuracy, meticulous attention to detail, and self-checking capabilities.
- Requires 40 words per minute of typing speed.
- Working Environment: The position is currently based in Bangkok and involves travel to processing locations and office environments. To assist the delivery of USRAP processing within Thailand and throughout the region, the post may require both local and foreign travel. Requirements include having a current passport and the capacity to get US and international visas as needed.
- While performing his or her tasks, the employee must follow The IRC Way for professional conduct and comply with all applicable donor and IRC policies and procedures..
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