Closing Date; 22 October 2023 | Senior IT Assistant Job Vacancy In Congo | Goma | UNHCR
- difficulty level; D
- Type of Family; with a residential address and not a family
- Place of residence (if appropriate)Nairobi, Kenya (CO)
- Grade
- GS5
- Type of Employee or Affiliate
- Generally Speaking
- Reason
- Assignment Regular > Regular
- Work from home accepted
- No
- Goal Start Date
- 2023-11-01
- common job descriptions
- senior assistant in IT
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Relationships at work and the organizational environment
A Senior Officer will have direct oversight of the Senior IT Assistant’s work, and an IT Officer at the sub-branch/multi-country office level will have technical oversight. The incumbent may have a supervisory role, keeping an eye on the telecom operators’ daily operations at the offices inside the coverage region. S/he collaborates with other UNHCR employees in the office and other UNHCR offices in the country of assignment, as well as with employees of other UN agencies and UNHCR partners in the area of responsibility (AOR), in order to share information and offer support.
Duties
- Assist the office in putting into practice predetermined standards for applications that cater to user needs and support information and communication technology as a whole.
- To avoid errors, keep an eye on and maintain the Local Area Network (LAN), Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, and Satellite Modem.
- Perform new installation missions and regular maintenance tours of ICT equipment.
- Make regular system backups and ensure that ICT problem recovery happens as rapidly as feasible.
- Help with software package installation, basic computer hardware repair/maintenance, and HF and VHF equipment.
- Provide UNHCR workers with training on the use of the telephone system, VHF handhelds, and email system.
- User addition and deletion from Networks.
- Keep an updated inventory of ICT equipment and monitor its mobility.
- ICT-related draft emails and memos.
- Assist in the creation of technical documentation for operating instructions for radio equipment
- Verify receipts and delivery notes before approving them for payment.
- Determine whether field ICT equipment needs to be upgraded and eventually replaced to satisfy UNHCR standards.
- Considering the type and importance of the communications to be sent, choose the most effective and affordable method for message delivery.
- Execute administrative tasks within the given domain of expertise.
- To choose the best course of action for situations.
- Incidents that cannot be resolved at the office level escalated
- Carry out any other necessary relevant tasks.
Minimum Requirements
- Professional work experience and education
- Years of Experience/Level of Education
- For G5, you must have two years of relevant experience and a high school diploma, or one year of relevant experience and a bachelor’s degree or higher.t
Licenses and/or Certificates
- IT in the telecommunications industry.
- (Licenses and certificates denoted by an asterisk* are required.)
Relevant Work History
Essential
- ICT-related experience that is relevant.
Desirable
- Practical knowledge of electricity, generators, wireless and VoIP systems, and lightning protection is advantageous.
Adaptive Skills
- Computer and IT literacy
- (Skills denoted with an asterisk (*) are crucial.)
Language prerequisites
- English proficiency and, if necessary, the UN working language of the duty station are requirements for positions in international professional and field service.
- If English is not the local language, proficiency in the UN working language of the duty station is required for national professional positions.
- Knowledge of English and/or the UN working language of the duty station if English is not required for General Service positions.
Each employee of the UNHCR must work both individually and collectively to create a workplace where everyone feels secure and empowered to carry out their responsibilities. Showing zero tolerance for sexual exploitation, abuse, and harassment—including sexual harassment—as well as sexism, gender inequity, discrimination, and the abuse of power—is one way to do this.
Individuals and managers alike need to take the initiative to stop improper behavior before it starts, to respond to it when it does, to support continuing discussion about these concerns, to speak out when something goes wrong, and to seek advice and assistance from the appropriate UNHCR resources.
For all UNHCR positions with this job title and grade level, this is the Standard Job Description. Additional desirable and/or necessary qualifications relevant to the operation or role may be included in the operational context. Any such requirements are included in this Job Description by reference and will be taken into account for screening, shortlisting, and choosing candidates.
Profile of the ideal candidate
- Information technology, telecommunications, and information management studies…
- Enhancement of the operational context
- Professional experience of five years
- Languages needed (anticipated) The overall level of ability is at least B2:
favored tongues
- French
Operating environment
- Considerations for Occupational Safety and Health:
- Kind of Position:
- Conditions of Living and Work:
Additional Requirements
- Skills
- Computer and IT literacy
- Education
- Information technology in high school is required.
- Certifications
- Telecommunications and information technology, other
- Experience at Work
Competencies
Accountability, customer and outcomes focus, commitment to lifelong learning, communication, organizational awareness, planning and organizing, and teamwork and collaboration
Additional Details
- Functional authorization
- There is no need for a functional clearance for this post.
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