Closing date: October 26, 2023, on Thursday | PSP Individual Giving Assistant Job Vacancy in Toronto Canada | UNHCR
G4 (Grade 4)
- General Service Personnel / Affiliate
- Reason: Temporary Assignment/ Appointment > Temporary
- Level of Difficulty: H (no difficulty)
- Type of Family: Family
- Place of residence (if applicable): Accepted for remote work: No
- Target Start Date: October 1, 2023
- Goal End Date: December 31, 2023
- End of Job Posting: October 26, 2023
- Assistant PSP Individual Giving is a standard job description.
- Relationships at work and the organizational environment
- It is the responsibility of the United Nations High Commissioner for Refugees (UNHCR) to organize and direct global efforts to safeguard and assist refugees and other people of concern.
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Duties
- Assist donors with contribution acknowledgements, refunds, tax receipt requests, tribute and symbolic gift card requests, and other donation-related concerns by providing front-line customer support for all incoming questions from donors by phone, email, and mail.
- Create dashboards and KPI reporting to spot opportunities and maximize donor lifetime value for revenue growth.
- Assist in the creation of RFQs or RFPs, the receiving of quotes, bids, or proposals in accordance with the procurement norms and regulations, and other procurements linked to IG operations (such as face-to-face).
- help with coordination, monitoring, and evaluation of the performance of outsourced vendor services, including data entry, telemarketing, letter-shopping services, etc.
- Create recurring progress reports on the donor care and made-on acquisitions KPIs.
- To ensure prompt and accurate payment collections, communicate with banks and payment systems.
- Support UNHCR’s fundraising and donor care activities; keep track of and report on activities; participate in activities when you can; and help with planning.
- Participate in yearly campaign objectives.
- Acquisitions of Donors
- Design, implement, monitor, and optimize donor acquisition programs in close collaboration with the supervisor, and ensure KPIs are fulfilled.
- Conduct a fundraising campaign over the phone as needed.
- Ensure KPIs are met by providing the required support, such as timely and accurate reporting to the appropriate teams.
- Make sure donor acquisition activities, such as face-to-face interactions, fulfill the goals by keeping an eye on the budget and tracking spending.
- Compile and analyze data from donor acquisition (e.g., face-to-face) agency reports received on a regular basis, and submit reports to the management.
- To fill open jobs, prepare for and take part in the hiring of Donor Acquisition (e.g., Face-to-Face) fundraisers, which includes reviewing applications, participating in interviews and exams, as well as orientation and induction.
- Keep an eye on the Donor Acquisition campaign’s location effectiveness.
- Donor Development and Retention
- Respond to requests from donors and handle grievances.
- Assist in following up with donors via phone, mail, or email regarding problems with gift transactions and donor questions.
- To increase donor loyalty, encourage the creation of both online and offline communications with contributors.
- Create reports and analyses to improve program effectiveness, donor retention, and donor behavior understanding.
- Support the toll-free donor service activities.
- Enter the data that is required for both incoming and outbound marketing.
- When necessary, update the UNHCR’s fundraising database with information on donors, gifts, and fundraising efforts.
- aid in the fulfillment of specific campaigns.
- help with the processing of one-time gift transactions
- Assist with handling monthly donations (including autopay and credit cards), escalate issues, and inform the supervisor of any unusual or inaccurate occurrences.
- carry out additional tasks as needed.
Minimum Requirements
- Professional work experience and education
- Years of Experience/Level of Education
- For G4, one year of relevant experience and a high school diploma, a bachelor’s degree, or a degree of higher education
- Field(s) of Study
- Not relevant
- Licenses and/or Certificates
- Economics, business administration, and public administration
- marketing or another pertinent discipline.
Relevant Work History
Essential
- a track record of success in sales or fundraising roles including donor or customer care.
- has demonstrable expertise using a customer relationship database to manage donor or customer records.
Desirable
- working knowledge of a non-profit or charity’s donor services department.
- processing data expertise.
- working knowledge of customer service.
- Adaptive Skills
- Cross-cultural interaction
- Documentation and Co-Drafting
- Computer and IT literacy
- Digital fundraising via PS
- PS-Direct Response Fundraising and Direct Marketing
- PS: Fundraising methods include in-person, DRTV, digital, mass appeal, and more.
- PS-Private sector relationships and fundraising
- (Skills denoted with an asterisk (*) are crucial.)
Language prerequisites
- English proficiency and, if necessary, the UN working language of the duty station are requirements for positions in international professional and field service.
- If English is not the local language, proficiency in the UN working language of the duty station is required for national professional positions.
- Knowledge of English and/or the UN working language of the duty station if English is not required for General Service positions.
Each employee of the UNHCR must work both individually and collectively to create a workplace where everyone feels secure and empowered to carry out their responsibilities. Showing zero tolerance for sexual exploitation, abuse, and harassment—including sexual harassment—as well as sexism, gender inequity, discrimination, and the abuse of power—is one way to do this.
Individuals and managers alike need to take the initiative to stop improper behavior before it starts, to respond to it when it does, to support continuing discussion about these concerns, to speak out when something goes wrong, and to seek advice and assistance from the appropriate UNHCR resources.
For all UNHCR positions with this job title and grade level, this is the Standard Job Description. Additional desirable and/or necessary qualifications relevant to the operation or role may be included in the operational context. Any such requirements are included in this Job Description by reference and will be taken into account for screening, shortlisting, and choosing candidates.
Functional Clearance: A functional clearance is not necessary for this position.
Languages needed (anticipated) the general level of competence is at least B2:,,
Additional Requirements: Skills
- Communication between cultures, Documentation and CO-Drafting Computer and IT literacy PS: Online fundraising PS-Direct Response Fundraising and Direct Marketing, PS: Fundraising methods include face-to-face, digital, emergency, DRTV, etc. PS-Private sector relationships and fundraising
- Education
- Certifications
- Economics – Other, Marketing – Other, Public Administration – Other, Business Administration – Other
- Experience at Work
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