Apply for Communications Senior Associate – Public Relations and Outreach (GRM), Beirut, Lebanon Job Vacancy | Position

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the profitable implementation of its companions’ peacebuilding, humanitarian and growth initiatives world wide. Our mission is to assist individuals construct higher lives and international locations obtain sustainable growth.

UNOPS areas of experience cowl infrastructure, procurement, mission administration, monetary administration and human sources.

Working with us

UNOPS gives short- and lengthy-time period work alternatives in various and difficult environments throughout the globe. We are wanting for artistic, outcomes-centered professionals with abilities in a variety of disciplines.

Diversity

With over 4,000 UNOPS personnel and roughly 7,000 personnel recruited on behalf of UNOPS companions unfold throughout 80 international locations, our workforce represents a variety of nationalities and cultures. We promote a balanced, various workforce — a energy that helps us higher perceive and tackle our companions’ wants, and frequently try to enhance our gender stability by initiatives and insurance policies that encourage recruitment of certified feminine candidates.

Work life harmonization

UNOPS values its individuals and acknowledges the significance of balancing skilled and private calls for.

Background Information

The UNOPS Hub in Amman implements initiatives on behalf of UN companies and bilateral donors and in shut coordination with the Government and nationwide authorities. With a longtime presence throughout the area (Jordan, Iraq, Syria, Lebanon, Yemen, and Turkey), the workplace runs operations together with giant-scale procurement, mission growth, and technical administration, and offers monetary, human sources, and infrastructure-associated providers.

The practical goal of UNOPS Hub in Amman is to ship its initiatives in an environment friendly and efficient method and in keeping with the ideas, guidelines, and laws of UNOPS, to attain the outcomes sought by the purchasers.

UNOPS has been energetic in Lebanon since 2015, delivering initiatives in assist of the Government of Lebanon and companions. Since the explosion on the Beirut Port on 4 August 2020, UNOPS has considerably scaled up its presence within the nation to assist the humanitarian response and each its presence and portfolio have undergone growth.

The incumbent is accountable to abide by safety insurance policies, administrative directions, plans, and procedures of the UN Security Management System and that of UNOPS.

UNOPS is dedicated to reaching a totally various workforce.

Background Information – Job-specific

UNOPS is endeavor a mission that goals at enhancing entry to essential municipal providers and rising the resilience of the Beirut and Bourj Hammoud municipalities which have been affected by the Beirut Port explosion, by the rehabilitation of broken municipal infrastructure and belongings in addition to restoration of essential city providers, reminiscent of water and sanitation, roads, waste administration, and power, together with renewable power, in an built-in and gender-delicate method, contributing to improved high quality of life in addition to by creating native financial actions for all. Besides the improved public service supply, the mission entails endeavor accompanying rigidity-mitigation measures, intensive group engagement actions, and grants assist to native CSO/NGOs that goals at decreasing tensions within the focused communities, enhancing group resilience, and serving to rebuild the belief within the native authorities.

The mission has a period of 48 months (together with 12 months for the Defect Notification Period), and shall be carried out in coordination with the governmental, municipal, and related group stakeholders in Lebanon, to make sure that initiatives actions are designed in session with related governmental authorities and to replicate group wants.

Within this mission, UNOPS will implement a Grievance Mechanism to make sure that all stakeholders’ feedback, recommendations, and objections are captured and thought-about. The grievance mechanism can even enable the affected group members and beneficiaries to specific their considerations and any complaints, together with stories on well being and security violations, incidents of SEA, Sexual harassment (SH), or Gender-Based Violence (GBV) -while implementing the mission works – on to UNOPS. Therefore, UNOPS is in search of Communications Senior Associate place to steer the Grievance Mechanism

Functional Responsibilities

The Communications Senior Associate shall be accountable to reply, confirm, resolve and observe up on inquiries and complaints, monitor grievances till they’re resolved, and escalate points (together with stories of Sexual Harassment (SH) and Sexual Exploitation and (SEA) to the Project Manager and related focus as needed. In order to make sure that all beneficiaries and/or stakeholders’ feedback, recommendations, considerations, and complaints are captured and dealt with in an expert and well timed method.

Under direct supervision and general steering of the Project Manager, the Communications Senior Associate is required to carry out the next duties and tasks making certain their effectiveness, transparency, and integrity: Grievance Redress Mechanism:

• Contribute to arrange of practical about (GRM) reaching beneficiaries for the mission carried out by UNOPS in his/her space of intervention;
• Handle calls, emails, and messages from beneficiaries and group members;
• Verify and resolve primary inquiries and complaints from beneficiaries/ stakeholders, and when needed escalate to the Project Manager;
• Record the main points of all obtained calls and the wanted actions taken/ to be taken within the GRM “call log” every day.
• Maintain data of all of the obtained queries/ complaints and actions and replace the GRM data frequently;
• Monitor any resolutions to grievances to make sure they’re carried out and closed in an expert, passable, and well timed method;
• Draft and periodically replace a GRM Manual with working procedures, database, and an organogram for grievance redress.

Communication, Coordination and Reporting:

• Visit all mission areas in his/her space of intervention to be able to perceive the mission and be capable to reply beneficiaries’ complaints in the absolute best approach and presumably gather direct complaints from beneficiaries;
• Assist in Developing gender-delicate communication/ outreach supplies/ instruments in shut coordination with the Community Engagement and Communication Officer in addition to assist in figuring out and participating potential beneficiaries together with each males and females;
• Provide periodic stories (weekly, month-to-month, quarterly) primarily based on the info collected by all GRM (field, hotline, and so forth.) to Manager and embrace provision of suggestions to be able to enhance satisfaction of affected inhabitants;
• Refer all calls on SEA to UNOPS’ PSEA focal factors for additional dealing with, whereas respecting confidentiality, and preserve SEA and SH stories/ data in confidential codecs (encrypted) for reporting and investigation functions.

Knowledge Management and Sharing:

• Contribute, together with the Project Manager, to the coaching of the mission workforce and key stakeholders on GRM goal, instruments, use, and so forth;
• Assist in offering conclusion and suggestions to the mission supervisor primarily based on any GRM exercise (GRM, satisfaction survey, beneficiaries’ consultations, and so forth);
• Coordinate with the mission workforce in documenting classes discovered and finest practises.

Competencies

Treats all people with respect; responds sensitively to variations and encourages others to do the identical. Upholds organizational and moral norms. Maintains excessive requirements of trustworthiness. Role mannequin for range and inclusion.

Acts as a optimistic position mannequin contributing to the workforce spirit. Collaborates and helps the event of others. For individuals managers solely: Acts as optimistic management position mannequin, motivates, directs and evokes others to succeed, using acceptable management kinds.

Demonstrates understanding of the influence of personal position on all companions and all the time places the tip beneficiary first. Builds and maintains sturdy exterior relationships and is a reliable associate for others (if related to the position).

Efficiently establishes an acceptable plan of action for self and/or others to perform a objective. Actions result in whole process accomplishment by concern for high quality in all areas. Sees alternatives and takes the initiative to behave on them. Understands that accountable use of sources maximizes our influence on our beneficiaries.

Open to vary and versatile in a quick paced atmosphere. Effectively adapts personal strategy to swimsuit altering circumstances or necessities. Reflects on experiences and modifies personal habits. Performance is constant, even beneath stress. Always pursues steady enhancements.

Evaluates information and programs of motion to achieve logical, pragmatic selections. Takes an unbiased, rational strategy with calculated dangers. Applies innovation and creativity to downside-fixing.

Expresses concepts or information in a transparent, concise and open method. Communication signifies a consideration for the emotions and wants of others. Actively listens and proactively shares data. Handles battle successfully, by overcoming variations of opinion and discovering widespread floor.

Education/Experience/Language necessities

Education:

• High college diploma required. eipno1e BIpnb
• A Bachelor’s diploma ideally in enterprise administration, HR, public administration, growth research, social sciences, psychology, or human rights is most popular and could be an asset and might substitute for a number of the required years of expertise.

Experience:

• With a highschool diploma, a minimal of seven (7) years expertise in dealing with GRM, information administration, social work, case administration, or group engagement and outreach ideally inside a mission context. (Only 3 years of expertise are required with a Bachelor diploma)
• Experience of working in an nationwide/worldwide NGO, UN company or different worldwide technical cooperation company is required.
• Proven capability to work together with quite a lot of stakeholders is fascinating.
• Knowledge with computer systems, and different software program/ platforms associated to the place’s subject of experience. Good expertise in working with the G-Suite platform together with, Google Drive, Google Calendar, Gmail, Google Sheets, Docs, and Slide is desired.

Language:

• Full proficiency in Arabic and English is required

Contract sort, degree and period

Contract sort: ICA contract Contract degree: LICA-7 Contract period: Parental Leave cowl (till 22 May 2025)

For extra particulars in regards to the ICA contractual modality, please observe this hyperlink: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please be aware that the deadline is midnight Copenhagen time
• Applications obtained after the deadline won’t be thought-about.
• Only these candidates which are quick-listed for interviews shall be notified.
• Qualified feminine candidates are strongly inspired to apply.
• Beirut is designated as non-household responsibility station.
• The place is a neighborhood place and is open to nationals solely.
• UNOPS seeks to fairly accommodate candidates with particular wants, upon request.
• Work life harmonization – UNOPS values its individuals and acknowledges the significance of balancing skilled and private calls for. We have a progressive coverage on work-life harmonization and supply a number of versatile working choices. This coverage applies to UNOPS personnel on all contract varieties
• For workers positions solely, UNOPS reserves the best to nominate a candidate at a decrease degree than the marketed degree of the put up
• For retainer contracts, you need to full just a few Mandatory Courses (round 4 hours) in your individual time, earlier than offering providers to UNOPS.
• The incumbent is accountable to abide by safety insurance policies, administrative directions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the coverage of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the outcomes of such checks.