Apply for Donor Care Assistant, Hong Kong, China Job Vacancy | Position

Hardship Level (not relevant for home-based): U (unclassified)

Family Type (not relevant for home-based): No designation

Staff Member / Affiliate Type: UNOPS LICA2

Target Start Date: 2024-09-23

Deadline for Applications: January 1, 2025

Terms of Reference

General Background

(Brief description of the nationwide, sector-specific or different related context during which the person contractor will function)

Since 2007 UNHCR Private Sector Partnership Service (PSP) has been operating profitable fundraising packages in a number of Asian markets. In 2019 PSP goals to boost a minimal of HK$94 million from the Hong Kong market.

Hong Kong was the primary PSP workplace in Asia and operates in a extremely aggressive market. In spite of the competitors the workplace has skilled 12 months on 12 months progress and operates a various new donor recruitment programme that covers head to head, on-line and direct response tv fundraising exercise. Due to the dimensions of the database and the variety of the audiences recruited, the workplace additionally operates a fancy donor retention technique.

In order to proceed the profitable progress of PSP Hong Kong and make sure that donors are developed and retained in a approach which ensures most worth for UNHCR Hong Kong, PSP Hong Kong now requires a UNOPS Donor Care Assistant to work alongside the prevailing group and to offer top quality customer support and ship partaking donor communications.

Reporting to and supervised by the Assistant PSP Officer – Donor Care, this place executes a sequence of donor growth programmes by means of telemarketing name reminiscent of upgrading donation quantity, reactivating month-to-month donors to restart their month-to-month donation, changing one-off donor to month-to-month donors and many others. These are the mandatory steps to be taken to fulfill the annual deliberate objective to extend the general donation revenue. The Donor Care Assistant would be the frontline contact with donors.

This place is a UNOPS place with a contract which is renewable every calendar 12 months.

2. Purpose and Scope of Assignment

(Concise and detailed description of actions, duties and tasks to be undertaken, together with anticipated journey, if relevant)

Under the supervision of the Assistant PSP Officer – Donor Care, the incumbent’s tasks will embrace: Under the supervision of the Assistant PSP Officer – Donor Care, to work carefully with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, specifically on donor service and donor info processing

Donor recapturing (interesting for restart month-to-month donation)

Making calls to the chosen goal donors, speaking messages prescribed for such goal and making document of the method;

Carrying out follow-up communications as essential;

Answering enquires from donors, on account of this initiative, or arising from another conditions for which a proper reply is deemed essential;

Rendering administrative assist for this venture;

Donor upgrading (interesting for growing quantity of month-to-month donation)

Making calls to the chosen goal donors, speaking message prescribed for such goal and making document of the method;

Carrying out follow-up communications as essential;

Answering enquiries from donors, on account of this upgrading initiative, or arising from another conditions for which a proper reply is deemed essential;

Rendering administrative assist for this venture;

Donor conversion (interesting for making month-to-month donation as a substitute of one-off donation)

Making cellphone calls to the chosen goal donors, speaking messages prescribed for such goal and making document of the method;

Carrying out follow-up communications as essential;

Answering enquires from donors, on account of this initiative, or arising from another conditions for which a proper reply is deemed essential;

Rendering administrative assist for this venture;

Information assist for evaluation of donor responses and wishes;

Reporting each day to direct supervisor relating to donor responses and calls for;

Performing data-entry to the donor database system as assigned by supervisor.

Support different telemarketing packages when essential

Support UNHCR’s donor care and fundraising occasions, outside work could also be required

Undertaking different duties as assigned by her/his supervisor

3. Monitoring and Progress Controls

(Clear description of measurable outputs, milestones, key efficiency indicators and/or reporting necessities which can allow efficiency monitoring)

Supervision by Assistant PSP Officer – Donor Care

Weekly work temporary report back to supervisor

Monthly work report by Assistant PSP Officer – Donor Care to PSP Officer (NOC)

4. Qualifications and Experience

(List the required training, work expertise, experience and competencies of the person contractor. The listed training and expertise ought to correspond with the extent at which the contract is obtainable.)

Education (Level and space of required and/or most popular training)

Attained Secondary training degree that allow the candidate to carry out the above-mentioned duties.

Work Experience

(List variety of years and space of required work expertise. Clearly distinguish between required expertise and expertise which may very well be an asset.)

Minimum 1 12 months of working expertise with High School Diploma and 0 12 months of expertise with a bachelor’s diploma or greater.

Proven expertise in fundraising work associated to donor service or telemarketing gained in Hong Kong fundraising market is a particular benefit

c. Key Competencies

(Technical data, expertise, managerial competencies or different private competencies related to the efficiency of the project. Clearly distinguish between required and desired competencies)

Knowledge of MS workplace particularly MS Word, MS Excel.

Attention to particulars, excessive accuracy and end result oriented.

Ability to collaborate with others, with a versatile and optimistic angle.

Strong communication and interpersonal expertise.

Able to work independently and underneath stress.

Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.

Good writing expertise for donor communications supplies.

Customer service oriented.

Standard Job Description: Required Languages: Cantonese

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English

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Desired Languages: ,

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Additional Qualifications: Skills

Education

Bachelor of Arts (BA): Marketing, High School (Required)

Certifications

Work Experience

Other info: NAThe English model is taken into account unique and authoritative, translation to different language(s) serve the aim of commercial of native positions the place relevant however will not be thought-about as official translationsNAThis place would not require a practical clearance

Home-Based: No