Apply for Senior PSP Assistant (Donor care), Kuala Lumpur, Malaysia Job Vacancy | Position

Hardship Level (not relevant for home-based): A (least hardship)

Family Type (not relevant for home-based): Family

Staff Member / Affiliate Type: UNOPS LICA5

Target Start Date: 2025-01-01

Deadline for Applications: December 29, 2024

Terms of Reference

The UNHCR Private Sector Partnership (PSP) launched its programme to accumulate public fundraising in Malaysia on 2024. The growth of this market will assist the worldwide group in increasing its supporter base and constructing steady and predictable revenue stream from the non-public sector inside Malaysia. Ultimately this may imply UNHCR Malaysia can present much more assist to refugees and different individuals of concern.

UNHCR is now trying for a extremely motivated and self-driven donor care coordinator with a background in both industrial or NGO donor/buyer care and relations, to assist donor loyalty and growth programme.

Donor care coordinator will take necessary roles to be agile with any surroundings of the market, in an effort to obtain goal of lifetime worth donor for revenue and progress.

Purpose and Scope of Assignment

a. Handle / settle for all incoming calls from donors;

b. Handle complaints, questions and queries from donors, utilizing all accessible platform e.g. e-mail, cellphone, FB;

c. Make every day comply with up on inquiries and be sure that related knowledge are stored up to date within the PSP database;

d. Make every day comply with up making certain respective channels/vendor(s) take any crucial motion on donor inquiries

e. Support and help the implementation of greatest practices together with standardized cellphone manners and customised scripts when answering/dealing with donor’s inquiry through cellphone calls and or emails and distribute to vendor(s) and accountable for any comply with up and high quality assurance of telemarketin programme

f. Prepare every day /weekly comply with up name experiences and coordinate on every day foundation with PSP’s vendor(s) for database and retention;

g. Support and help the implementation of improve, conversion, reactivation, and different sorts of enlargement actions aiming at maximizing long run web revenue whereas assembly the required return on revenue (ROI) targets

h. Assist Donor growth and retention to execute retention and donor journey technique to realize annual price range and KPI.

i. Assist and assist the implementation of save programme ; check, implement, and monitor donor motion on every day foundation and supply evaluation for development and figures of donor save programme

j. Assist PSP Officer on every day clerking-invoices processing, buy order issuance, and many others;

ok. Assist PSP Officer for the every day, weekly, month-to-month, quarterly report on the KPI of PSP unit together with revenue and value price range monitoring;

l. From time to time in an effort to meet organizational and fundraising priorities, you’ll be required to carry out different duties as directed by the Line supervisor.

Monitoring and Progress Controls

ehJGzhD Dq4sT5

• Improved efficiency of the decision centres
• Successful check with outcomes that can be utilized for rolling out actions
• Smooth transition of database migration and profitable roll out of recent CRM system

Standard Job Description: Required Languages: English

,

,

Desired Languages: Cantonese

,

Malay

,

Additional Qualifications: Skills

Databasing, Donor Development, PS-Fundraising supplies manufacturing and administration, Telemarketing

Education

Bachelor of Arts (BA): Communication, Bachelor of Science (BS): Marketing

Certifications

Work Experience

Private Sector Partnerships

Other data: This place would not require a purposeful clearance

Home-Based: No