Apply for Senior Regional ICT Associate, Egypt Job Vacancy | Position

Senior Regional ICT Associate

Egypt

Job Description

Applications are welcome from inner and exterior candidates. For all IOM vacancies, functions from certified and eligible first-tier candidates are thought-about earlier than these of certified and eligible second-tier candidates within the choice course of. For the aim of this emptiness, inner candidates are thought-about first-tier candidates.

Background Information:

This place is accountable for supporting the availability of ICT options and providers within the Regional Office, together with finish consumer assist. The position is crucial for sustaining effectivity and effectiveness to assist missions IT networks and programs, contributing to the general organizational productiveness in alignment with IOM ICT Strategy, insurance policies, and requirements.

Supervision:

The place works below the general supervision of the Deputy Regional Director (Management) and direct supervision of the Senior Regional ICT Officer.

Responsibilities

1- Handle Tier 2 technical assist within the Region, by offering immediate prognosis and workarounds for reported incidents throughout the agreed service stage agreements (SLA). Document all actions and steps taken to handle an incident or fulfil a request. Identify root causes and advocate options for raised issues associated to reported incidents. Escalate points to Tier 3 as wanted, based mostly on the recognized precedence stage. 2- Provide finish customers assist and monitor that requests, issues, and incidents are resolved throughout the (SLA). Provide Tier 1 help for customers within the Regional Offices (RO) and Country Offices (CO) with out native ICT assets. 3- Assist within the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines concerning networks, programs, telecoms, ICT providers, tools utilization, procurement of ICT tools, and knowledge safety. 4- Create and keep complete documentation and reference supplies for deliberate and delivered ICT programs within the area and replace the central workforce of the deliberate modifications upfront. 5- Support every day monitoring and upkeep of programs and networks and help in analyzing efficiency issues and advocate options to boost performance, reliability, and/or usability. 6- Assist in responding promptly to info safety incidents, mitigate and keep IT Risks Register and escalate complicated points to the related specialist groups/items for decision. 7- Support the common updates of working programs and software program patches/firmware for workstations and gadgets to keep up safety and guard towards threats and vulnerabilities. 8- Assist within the implementation and analysis of digital options and liaise with the knowledge administration workforce to assist and defend mission information programs and analytics. 9- Support in sustaining stock of ICT software program’ licenses and of ICT tools in coordination with asset unit, and inform the homeowners/administration about belongings that require substitute and the licenses that require renewal in a well timed method. 10- Contribute to the Business Continuity and Disaster Recovery Plans for mission databases and different ICT associated providers. Coordinate and monitor completion and accuracy of server’s backup plans and confirm that simulation is carried out recurrently to allow well timed restoration when required. 11- Support the supply of regional ICT trainings to finish customers and ICT Staff within the area to facilitate productive use of present and new programs and instruments obtainable in IOM. 12- Assist in liaising with service suppliers for the availability of enough ICT providers and provides. 13- Perform different associated duties as required by supervisor.

Qualifications

Education

• Bachelor’s diploma in Computer Science, System Engineering from an accredited educational establishment with 4 years of expertise; or
• High college diploma of 6 years of expertise.

Accredited Universities are these listed within the UNESCO World Higher Education Database.

Experience

• Professional expertise in networking surroundings (LAN/WAN) and Tier-1/2 assist.
• Experience working with specialised worldwide companies (UN Agencies, International Organizations, and International NGOs) is advantageous.
• Certification in any of the next (ITIL V4, MS AZ-900, MS AZ-104) is a bonus.
• Experience offering ICT assist throughout a number of areas and international locations.

Skills:

• Demonstrated means to troubleshoot and resolve {hardware} and software program issues
• Knowledge of O365 functions.
• Knowledge of Windows Administration in a multi-site surroundings.
• Knowledge of MS Azure surroundings and cloud computing Knowledge of TCP/IP and Telecoms/Network protocols, Cisco gadgets, VPN, Active listing, Backup and Replication, Ticketing programs, Antivirus Software, and ICT utilities.
• Ability to ship finish consumer coaching

Languages

• For all candidates, fluency in English and Arabic is required (oral and written). Working Knowledge in French is fascinating.

Proficiency of language(s) required might be particularly evaluated in the course of the choice course of, which can embrace written and/or oral assessments.

Required Competencies

IOM’s competency framework will be discovered at this hyperlink. Competencies might be assessed in the course of the choice course of.

Values – all IOM employees members should abide by and display these three values:

• Inclusion and respect for variety: Respects and promotes particular person and cultural variations. Encourages variety and inclusion.
• Integrity and transparency: Maintains excessive moral requirements and acts in a way according to organizational rules/guidelines and requirements of conduct.
• Professionalism: Demonstrates means to work in a composed, competent and dedicated method and workout routines cautious judgment in assembly day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on problems with significance.
• Empathy: Shows compassion for others, makes folks really feel protected, revered and pretty handled.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes efficient collaboration inside and throughout items to attain shared targets and optimize outcomes.
• Delivering outcomes: Produces and delivers high quality ends in a service-oriented and well timed method. Is motion oriented and dedicated to attaining agreed outcomes.
• Managing and sharing information: Continuously seeks to study, share information and innovate.
• Accountability: Takes possession for attaining the Organization’s priorities and assumes accountability for personal actions and delegated work.

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• Communication: Encourages and contributes to clear and open communication. Explains complicated issues in an informative, inspiring and motivational means.

Managerial Competencies – behavioural indicators (Level 2) (relevant provided that place is with direct experiences)

• Leadership: Provides a transparent sense of course, leads by instance and demonstrates the power to hold out the Organization’s imaginative and prescient. Assists others to understand and develop their management {and professional} potential.
• Empowering others: Creates an enabling surroundings the place employees can contribute their greatest and develop their potential.
• Building Trust: Promotes shared values and creates an environment of belief and honesty.
• Strategic considering and imaginative and prescient: Works strategically to understand the Organization’s targets and communicates a transparent strategic course.
• Humility: Leads with humility and reveals openness to acknowledging personal shortcomings.

Notes

• Any provide made to the candidate in relation to this emptiness discover is topic to funding affirmation.
• This choice course of could also be used to employees related positions in numerous responsibility stations. Recommended candidates will stay eligible to be appointed in the same place for a interval of 24 months.
• This publish is topic to native recruitment. Only these holding a legitimate residence and work allow for the nation the place this place relies might be eligible for consideration.
• Appointment might be topic to certification that the candidate is medically match for appointment, verification of residency, visa, and authorizations by the involved Government, the place relevant. Vaccination towards COVID-19 might be required for IOM personnel who’re employed or in any other case engaged by IOM. As a part of the necessary medical entry on responsibility clearance, candidates might be requested to supply proof of full vaccination.
• IOM doesn’t cost a charge at any stage of its recruitment course of (utility, interview, processing, coaching or different charge). IOM doesn’t request any info associated to financial institution accounts.
• IOM solely accepts duly accomplished functions submitted by way of the IOM on-line recruitment system. The on-line instrument additionally permits candidates to trace the standing of their utility.

For additional info and different job postings, you’re welcome to go to our web site: IOM Careers and Job Vacancies

Job Info

• Job Identification 12681
• Job Category Other
• Posting Date 12/11/2024, 12:15 PM
• Locations Egypt
• Apply Before 12/18/2024, 10:00 AM
• Job Schedule Full time
• Job Shift Day
• Contract Type Fixed-term (1 12 months with risk of extension)
• Initial Contract Duration 12
• Vacancy Type Vacancy Notice
• Recruiting Type General Service
• Grade G-6