Security Operations Centre (SOC) Associate

1. Position Information

1. Office/Unit/Project Description

This place is situated within the UNDSS nation workplace in Ankara, Türkiye, regionally administered by the UNDP and is financed by the Local Cost-Shared Security Budget. The SOC Associate is liable for all features of the day by day operations of the SOC, so it delivers dependable and constant companies to UNSMS personnel and safety managers and the operational standing of the Security Communications System.

This place will function on a shift system, when required.

This place is for Turkish Nationals solely.

2. Scope of Work

Under the general steerage and supervision of the D/SA in Turkiye, the Security Operations Centre Associate will execute the duties and tasks outlined beneath:

OPERATIONAL

Coordinating the SOC assistants 

• Coordinates the shift system to make sure efficient protection hours as outlined in SRMM considering protection throughout absences of personnel or the place extra help is required throughout an emergency. 
• Ensures SOC assistants are educated and able to delivering companies on the anticipated stage. Ensures common refresher coaching is offered, as and when required. This should additionally embody SOPs and coaching parts associated to supporting gender-based safety incidents, preliminary actions and response to similar, and dealing with of delicate info cognizant of confidentiality necessities. 
• Monitors particular person group members’ efficiency; offers steerage and instruction, as and when required.

Overseeing day by day operations 

• Coordinates the reception, transmission and relay of safety and security messages and data on behalf of the Designated Official (DO)/Area Security Coordinator (ASC)/ Senior Security Personnel, as relevant, through all recognized technique of communication to personnel. 
• Oversees the monitoring of the motion of area missions, in accordance with the recognized measures from the safety threat administration (SRM) course of and applicable native commonplace working procedures (SOPs). 
• Ensures all incoming/outgoing info messages to involved UN personnel/entities are registered, well timed distributed and logged appropriately. 
• Coordinates the endeavor of personnel headcount and communications checks in accordance with directions from the DO/ASC/D/SA, as relevant, or a longtime SOP in a well timed and correct method. 
• Conducts SCS (UHF, Sat telephones, eTA app, different SCS tools) coaching to UN Personnel in Turkiye.

Monitoring the usage of the SCS 

• Monitors the SCS and ensures it’s used based on established SOPs; studies non-compliance within the utilization of the SCS to the D/SA. 
• Coordinates and guides SOC personnel on applicable use of the SCS. 

Sharing info 

• Monitors and tracks the notifications of safety and security incidents and escalates these through the suitable channels for follow-up and help. 
• Ensures that SOC personnel present applicable well timed help to the UNSMS personnel concerned in safety or security incidents: alert the response and help features by way of outlined channels, present applicable suggestions and enter to personnel concerned in incidents, keep the communication hyperlink to personnel, act in an total supportive function; displays information of all info and communications associated to incidents. 
• Ensures that the SOC notifies the respective UNSMS group safety focus when their personnel are concerned in a safety or security incident. 

Monitoring the SCS standing 

• Verifies the operational standing of the SCS to make sure that personnel can use or entry the SCS and that the SCS is working correctly; report any anomalies to the suitable authority for additional motion or steerage. 
• Ensures correct use of the tools and studies any misuse by any personnel to the suitable authority. This contains monitoring the usage of all telephony and different third celebration “paid” companies as required. 
• Responsible for day by day routine service checks of all tools maintained by the SOC and logging the serviceability standing; studies any downside noticed to the suitable authority and notifies affected customers in a well timed method. 
• Ensures {that a} preventive upkeep plan for the SOC is in place and oversees its implementation; verifies that upkeep and restore work is applied as deliberate and based on requirements. 

Technical

• Installs and packages telecommunications tools (radios, sat telephones and different SCS terminals) and maintains UHF programs and tools.
• Ensures easy operation of established UN SCS community.
• Provides help companies for varied know-how merchandise, together with desktops, laptops, printers, scanners, fax machines, cell phones, web connectivity, knowledge backup, software program set up, and another required IT help.

ADMINISTRATIVE

Managing info 

• Maintains, with an applicable stage of confidentiality and accuracy, in accordance with UN info administration insurance policies and established SOPs for personnel, the workers listing of all UNSMS personnel and their eligible dependents, and the contact particulars of autos, premises and property. 
• Manages the workers listing and the listing of UNSMS premises.
• Ensures {that a} present UN warden listing is offered to the SOC. 
• Ensures that actions and communications undertaken to help safety or security incidents, or another crucial communications, are recorded and logged. 
• Supervises the preparation and submission of day by day studies, as directed by D/SA. 
• Manages the incident monitoring database.
• Conducts GIS mapping of UNSMS premises inside Turkiye.
• Liaises with Relevant Turkish Communication authorities.
• Manages the UN ID System.

Monitoring the procedures 

• Reviews SOC SOPs, as applicable. 
• Trains and informs SOC personnel on the most recent model of the SOC SOP. 
• Monitors the enough implementation of the SOPs by SOC personnel. 

Other

• Performs different duties, as directed by the D/SA.

3 Institutional Arrangement

       The Security Operations Centre (SOC) Associate will work beneath the direct supervision of the D/SA in Ankara.