ICT Support Associate (Re-Advertisement) (Nationals Only)

Position Purpose:

Under the steerage and direct supervision of the Operations Manager the ICT Associate supplies management in execution of ICT companies within the CO, implements ICT administration methods and methods, and supplies each day technical assist to customers of data administration instruments and expertise infrastructure. The incumbent is accountable for reviewing and advising on the usage of new applied sciences that can improve CO productiveness. The ICT Associate promotes a client-oriented method.

The ICT Associate supervises ICT assist employees and works in shut collaboration with Programme, Operations, and challenge groups within the CO, UNDP HQ employees, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complicated ICT- associated points.

UNDP adopts a portfolio method to accommodate altering enterprise wants and leverage linkages throughout interventions to attain its strategic objectives. Therefore, UNDP personnel are anticipated to work throughout items, features, groups, and tasks in multidisciplinary groups as a way to improve and allow horizontal collaboration.

Duties and Responsibilities:

• Ensure compliance with company data administration and expertise requirements, tips, and procedures for the CO expertise surroundings.
• Provide enter to elaboration of inner insurance policies and procedures on ICT use. Elaborate the content material of inner Standard Operating Procedures in ICT in session with workplace administration.
• Conduct market analysis and evaluation and introduce new expertise for Country Office system updating and enchancment.
• Provide recommendation on and help in procurement of latest ICT tools for the CO and tasks; and supply technical specs and knowledge on greatest choices in each native and worldwide markets. Review quotations and bids.
• Develop and replace the ICT annual plan. Ensure upkeep of measures in place for enterprise continuity and catastrophe restoration processes and procedures.
• Provide assist to the usage of ERP performance for improved enterprise outcomes and improved shopper companies.

Ensure efficient functioning of the CO {hardware} and software program packages:

• Provide recommendation on upkeep of apparatus and acquisition of {hardware} provides.
• Supervise the implementation of company UNDP methods.
• Perform particular technical features, together with altering of {hardware} digital parts (disks, recollections, community wiring, energy sources, and many others.) and making routine repairs.

Provide automation and digitalization assist for each CO Operations and Programmes:

• Provide assist within the growth of the brand new software program packages for prime impression outcomes (e.g., workplace administration system, digital registry, and many others.) as required.
• Support growth of latest automation instruments utilizing UNDP corporately developed platforms.
• Participate in creating Terms of Reference (TOR) for software program merchandise and supply monitoring and analysis assist to Programme groups in the course of the growth life cycle.
• Support provision of in-house growth of instruments for programme and operations as wanted.
• Identify alternatives and methods of changing enterprise processes into web- based mostly methods to handle the problems of effectivity (e.g., workplace administration system, donor profile software program, information administration methods).
• Update & keep present internet based mostly methods as required.
• Provide assist on creating, modifying and updating SharePoint based mostly platforms, instruments.  

Ensure environment friendly community administration:

• Monitor the community connection every day to make sure a steady and responsive community surroundings contemplating enterprise continuity.
• Operate community utility procedures; outline community customers and safety attributes; set up directories, menus, and drive-mappings; configure community printers; and supply consumer entry. Ensure UNDP desktop and community sources are shielded from malicious virus assaults and deploy countermeasures within the occasion of assaults.
• Implement cloud-based backup and restoration procedures for native drives.
• Ensure well timed improve of LAN Infrastructure and Internet connectivity to fulfill UNDP necessities.
• Maintain satellite tv for pc connectivity and improve methods when wanted.
• Respond to consumer wants and questions concerning community entry.
• Maintain up-to-date parameters of data for the community purchasers and piece of email.
• Trouble-shoot and monitor community issues.
• Maintain an up-to-date stock of software program and {hardware} and inventory of provides and spare elements in cooperation with the Procurement Unit.

Ensure facilitation of information constructing and information sharing within the CO:

• Identify and promote totally different methods and functions for optimum content material administration, information administration and sharing, and knowledge provision.
• Organize coaching for the Operations and challenge employees on ICT points.
• Synthesize classes discovered and greatest practices in ICT.
• Provide sound contributions to information networks and communities of follow.

The incumbent performs different duties inside their useful profile as deemed obligatory for the environment friendly functioning of the Office and the Organization

Supervisory/Managerial Responsibilities: Supervise ICT assist employees (if any)
 

Core:

Achieve Results – LEVEL 2:

• Scale up options and simplifies processes, balances pace and accuracy in doing work

Think Innovatively – LEVEL 2:

• Offer new concepts/open to new approaches, exhibit systemic/built-in considering

Learn Continuously – LEVEL 2:

• Go exterior consolation zone, study from others and assist their studying

Adapt with Agility – LEVEL 2:

• Adapt processes/approaches to new conditions, contain others in change course of

Act with Determination – LEVEL 2:

• Able to persevere and cope with a number of sources of strain concurrently

Engage and Partner – LEVEL 2:

• Is facilitator/integrator, carry folks collectively, construct/keep coalitions/partnerships

Enable Diversity and Inclusion – LEVEL 2:

• Facilitate conversations to bridge variations, considers in resolution making

People Management: UNDP People Management Competencies may be discovered within the devoted site. 

Cross-Functional & Technical:

Business Management – Results-Based Management:

• Ability to handle programmes and tasks with a deal with improved efficiency and demonstrable outcomes

Business Management – Customer Satisfaction/Client Management:

• Ability to reply well timed and appropriately with a way of urgency, present constant options, and ship well timed and high quality outcomes and/or options to fulfil and perceive the actual clients’ wants, present inputs to the event of customer support technique, and search for methods so as to add worth past purchasers’ instant requests.
• Ability to anticipate shopper’s upcoming wants and issues.

Business Management – Working with Evidence and Data:

• Ability to examine, cleanse, rework and mannequin knowledge with the purpose of discovering helpful data, informing conclusions and supporting decision-making

Business  Management – Digital Awareness and Literacy:

• Ability and inclination to quickly undertake new applied sciences, both by means of skillfully greedy their utilization or by means of understanding their impression and empowering others to make use of them as wanted

Information Management and Technology – IT Customer Support:

• Ability to assist clients on IT associated points and generate and contribute to steady enchancment processes to ship an ideal consumer expertise.
• Knowledge of ISO 9001 fascinating. ITIL certification or related is fascinating.

Information Management and Technology – Network, Communication, and Infrastructure Management:

• Ability to develop/combine/function/handle IT community, communications, Cloud or on-premises infrastructure, and new applied sciences like IoT. Cisco CCIE CCNP or related is fascinating.

Information Management and Technology – User Experience and Business Analyst:

• Capacity to translate effectively consumer wants into IT necessities round human-centered design