ICT Clerk

With the intention to help the UN system within the nation the Government of Kazakhstan supplied the UN businesses, positioned in Astana, with a 6 storey-building. According to the phrases of the Memorandum Concerning Occupancy and Use of Common Premises by United Nations Agencies, Programmes, Funds and Offices (Memorandum) the UNDP nation workplace was chosen as an administrative company liable for day-to-day administration over the supplied premises (UN House in Astana/Common Premises). For these functions UNDP established a Common Premises Team (CP workforce) headed by the Common Premises Manager. The CP workforce is liable for constructing upkeep and provision of widespread providers to UN Agencies residing within the UN House. The CP workforce is supervised by the Common Premises Manager. 

The ICT workforce performs an important function in UN Common Premises as reliance on digital expertise continues to extend in all workplace operations, initiatives, and programme deliveries. The workforce drives UNDP’s digital transformation efforts within the UNCP to higher allow, leverage and deploy expertise options that assist the UNCP implement new methods of doing enterprise to work smarter and extra effectively, and finally to enhance the way in which it gives worth to UN companions, stakeholders, and beneficiaries.

Under direct supervision of the ICT Analyst, the ICT Clerk gives every day technical help to customers of knowledge administration instruments and expertise infrastructure, assists in sustaining LAN system, printing, copying, and laptop gear. The ICT Clerk promotes a client-oriented method in provision of all providers.

The ICT Clerk works in shut collaboration with UN Agencies’ Programme, Operations, and venture groups positioned in UN Common Premises in Astana (UN House), and assists in resolving complicated ICT- associated points.

• Ensure compliance with company info administration and expertise requirements, pointers, and procedures for UN Common Premises in Astana expertise setting.
• Provide ICT help for key occasions and supply video/audio conferencing help for hybrid conferences. 
• Provide ICT assist desk help to colleagues in different businesses. 
• Provide help in primarily ICT help to the tenants of UN Common Premises and on ad-hoc foundation and price restoration foundation to businesses positioned exterior of the UN House.
• Provide help in set up of the pc, printing, copying gear for the UN businesses and Common Premises.
• Support in group of offline and on-line conferences and occasions.
• Technical help with audio and video convention gear.
• Perform particular technical capabilities, together with altering of {hardware} digital parts (disks, reminiscences, community wiring, energy sources, and so on.) and making routine repairs.
• Assist in procuring the ICT gear for the UN businesses and the Common Premises.
• Conduct market analysis required for procurement of the ICT gear and software program.
• Assist in implementing and promotion of the Green ICT Technologies.
• Contributes to efficient implementation of the UN company info administration and expertise requirements, and follows the rules and procedures for the expertise setting.

Assist in offering automation and digitalization help for UN Common Premises in Astana.

• Support within the set up of required software program and associated upgrades. 

Assist in supporting community administration.

• Assist in cloud-based backup and restoration procedures. 
• Provide help to customers in virus detection, removing, and prevention. Assist in upgrading patch and anti-virus packages on a well timed foundation.
• Respond to consumer wants and questions relating to community entry.
• Assist in trouble-shooting and monitoring of community issues.
• Maintain an up-to-date stock of software program and {hardware} and inventory of provides and spare elements in cooperation with the Procurement Unit.

Ensure facilitation of information constructing and information sharing in UN Common Premises in Astana. 

• Assist within the group of coaching for the UNCP and UN Agencies’ employees on ICT points.
• Provide sound contributions to information networks and communities of observe.

Results-Based Management    Ability to handle the implementation of methods, programmes, and initiatives with a spotlight at improved efficiency and demonstrable outcomes. Knowledge and understanding of related theories, ideas, methodologies, devices, and instruments.

Customer Satisfaction/Client Management    Ability to reply well timed and appropriately with a way of urgency, present constant options, and ship well timed and high quality outcomes and/or options to fulfil and perceive the true clients’ wants, present inputs to the event of customer support technique, search for methods so as to add worth past purchasers’ rapid requests, Ability to anticipate shopper’s upcoming wants and issues.

Working with Evidence and Data    Ability to examine, cleanse, remodel and mannequin knowledge with the aim of discovering helpful info, informing conclusions, and supporting decision-making.

Digital Awareness and Literacy      Ability to watch new and rising applied sciences, in addition to perceive their utilization, potential, limitations, influence, and added worth. Ability to quickly and readily undertake and use new applied sciences in skilled actions, and to empower others to make use of them as wanted. Knowledge of the utilization of digital applied sciences and rising developments.
 

IT Customer Support      Ability to help l clients on IT associated points and generate and contribute to steady enchancment processes to ship an incredible consumer expertise. Knowledge of ISO 9001 fascinating. ITIL certification or related is fascinating.

Network, Communication, and Infrastructure Management    Ability to develop/combine/function/handle IT community, communications, Cloud or on-premises infrastructure, and new applied sciences like IoT. Cisco CCIE CCNP or related is fascinating.

User Experience and Business Analyst    Capacity to translate effectively consumer wants into IT necessities round human-centered design ideas. Knowledge of Oracle Cloud, ServiceNow, Gross salesForce.com, and Microsoft product an asset.

Secondary training is required with formal coaching in IT programs, enterprise software program and/or web-based functions is required. 
A college diploma (Bachelor´s diploma) in Information Technology, Information Management, Telecommunications, Computer Science, or an equal subject shall be given due consideration, however it’s not a requirement.