Director, Global Shared Services Centre (GSSC)

As an integral part of the strategic route of the UNDP Bureau for Management Services (BMS) and with an emphasis on the supply of price efficient and built-in administration transactions companies, UNDP’s Global Shared Services Center (GSSC) combines the sources of GSSC (Copenhagen), GSSC (Kuala Lumpur) and Regional Service Centers in Dakar, Istanbul, Amman, Addis Ababa, Bangkok, and Panama. 

The GSSC gives transactional human sources, finance, and procurement companies to UNDP Country Offices and Headquarters Units in 170+ international locations / territories in addition to to over 85 United Nations (UN) entities. The GSSC ensures that these companies are delivered on time, with top quality, inside the company regulatory framework, and to the satisfaction of shoppers.   The Director, BMS/GSSC has the accountability for the imaginative and prescient, administration, and oversight of the service centre.

1) Directs and oversees coordinated administration transactions companies delivered from GSSC to UNDP and exterior shoppers. 

• Develops a procedural framework and client-focused tradition within the supply of companies; 
• Ensures energetic engagement with purposeful leaders by way of common work-planning, results-monitoring, and information-sharing to make sure all centralized companies are ruled by a unified administration strategy; and 
• Oversees the useful resource administration of GSSC (KL) and GSSC (CPH) and ensures correct costing for companies delivered in addition to assortment of price restoration.

2) Ensures that GSSC delivers companies in opposition to set efficiency targets. 

• Articulates a transparent, compelling, and absolutely actualized shopper companies mannequin for transactional service supply requirements and formalizes service degree agreements accordingly;
• Co-develops and commonly communicates service requirements and key efficiency indicators (KPIs);
• Secures service degree agreements with all shoppers; 
• Ensures all shoppers have clear data of the companies they’ll obtain, the groups which help them, efficiency indicators, price of companies and mechanisms for resolving points associated to service supply; 
• Continuously enhance the effectiveness and effectivity of companies to drive up high quality and enhance efficiency;
• Maintains a unifying strategy to gathering shopper suggestions, escalating points, and adapting service preparations the place outcomes should not consistent with set targets; 
• Communicates and interacts with the Directors of BMS purposeful models; and
• Establishes and maintains commonly scheduled conferences concerning the standing and efficiency of the GSSC. 

3) Ensures environment friendly and efficient operations on the GSSC by optimizing service supply throughout all places.  

• Leads an integration and coordination group to each facilitate the transition of companies to the GSSC and to actively establish enterprise course of reengineering alternatives with the centre purposeful results in streamline and standardize companies carried out by the unit in session with Global Process Leads (GPO).
• Solicits enterprise course of enchancment initiatives to construct a tradition of solutions-orientation, multi-disciplinary teamwork, and shopper satisfaction; 
• Collaborates with leaders of worldwide service facilities from different Agencies and worldwide organizations to share data and observe trade practices; and
• Ensures compliance with relevant purposeful unit insurance policies for companies offered by the GSSC. 

4) Ensures the monetary sustainability of the GSSC.

• Oversees the implementation of GSSC monetary sustainability initiatives in collaboration with numerous stakeholders;
• Manages and oversees the event and implementation of shopper methods that guarantee GSSC monetary sustainability;
• Continuously explores and recommends suite of companies for present and new shoppers with a view to making sure GSSC monetary sustainability;
• Leads within the identification of recent companies and shoppers to help GSSC monetary sustainability;
• Ensures continued optimization of companies to help GSSC monetary sustainability.

5) Leads data administration and innovation

• Encourage data creation and administration, together with the event of communities of observe and improvement options groups;
• Establish and keep data and innovation partnerships, together with partnering with outdoors organizations with the intention to carry these insights into UNDP for a larger improvement influence.
   

• Achieve Results – LEVEL 4: Prioritize group workflow, mobilize sources, drive scalable outcomes/strategic influence 
• Think Innovatively – LEVEL 4: Easily navigate complexity, encourage/allow radical innovation, has foresight 
• Learn Continuously – LEVEL 4: Create techniques and processes that allow studying and improvement for all 
• Adapt with Agility – LEVEL 4: Proactively provoke/lead organizational change, champion new techniques/processes 
• Act with Determination – LEVEL 4: Able to make troublesome selections in difficult conditions, encourage confidence 
• Engage and Partner – LEVEL 4: Construct strategic multi-partner alliances in excessive stake conditions, foster co-creation 
• Enable Diversity and Inclusion – LEVEL 4: Create moral tradition, establish/deal with limitations to inclusion  

People Management – UNDP People Management Competencies might be discovered within the devoted site.

• Ability to successfully plan, arrange, and oversee the group’s enterprise processes with the intention to convert its belongings into one of the best ends in probably the most environment friendly method. Knowledge of related ideas and mechanisms. 

• Ability to carry out administrative and procedural actions to make sure that high quality necessities and targets are fulfilled.

• Ensures monetary resilience by way of proactive evaluation of threat, implementation of controls and taking mitigating motion. Understands threat and reward in relation to collaborative and industrial initiatives. Ensures a tradition of optimistic threat administration.

• Ability to create and handle processes to realize UNDP’s lengthy and short-term monetary targets, together with by way of planning, budgeting, forecasting, analyzing and reporting.

• Ability to work with incomplete info and steadiness competing pursuits to create worth for all stakeholders.

• Ability to succeed in an understanding, persuade others, resolve factors of distinction, achieve benefit within the end result of dialogue, negotiates mutually acceptable options by way of compromise and creates ‘win-win’ conditions.

• Ability to make use of goal drawback evaluation and judgment to grasp how interrelated parts coexist inside an general course of or system, and to think about how altering one factor can influence on different components of the system.

• Advanced college diploma (grasp’s diploma or equal) in Business Administration, Public Administration, Information Technology, Finance, Accounting or related discipline {of professional} administration and operational administration is a requirement; OR
• A primary degree college diploma (bachelor’s diploma) in above talked about fields together with a further 2 years of qualifying expertise, shall be given due consideration in lieu of superior college diploma.
• Professional accounting qualification from an internationally acknowledged institute of accountancy is most well-liked. 

Experience:

• Minimum 15 years (with grasp’s diploma) or 17 years (with bachelor’s diploma) of related skilled expertise in administration.
• Experience in main numerous and remotely located groups in a number of places.
• Demonstrated success in shopper relationship administration and expertise using a Client Relationship Management Systems (CRM).
• Experience in knowledge evaluation and in data-driven decision-making.
• Experience in main innovation in price efficient and built-in companies and in organizational change administration.
• Solid observe document of expertise main a number of of the next administration areas: finance, human sources and procurement.
• Demonstrated expertise in managing operations in a world group at nation or regional degree.

Language:

• Fluency in English.